Client Support Assistant

Katie Bard; Tyseley; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

City centre location

Job summary

Katie Bard is seeking a proactive Client Support Assistant for a Birmingham City Centre role. The position is full-time, permanent, and hybrid (2 days in office) with a salary of £26-29k per year.

You will handle client queries, support compliance tasks, and onboard suppliers while coordinating invoices and building strong client relationships. Ideal candidates are graduates with excellent communication skills and proven admin and invoicing experience.

Qualifications

• Graduate calibre with strong communication and problem-solving skills.
• Experience with invoicing and administrative tasks in a professional services environment.

Responsibilities

• Respond to client queries via multiple channels and manage issue resolution.
• Onboard suppliers and process invoices in collaboration with clients.
• Build product knowledge of services and keep stakeholders informed on progress.
• Provide specialist support for compliance and rebates where needed.
• Identify process improvements and maintain high data quality.

Skills

Communication skills

Problem solving

Invoicing experience

Administration

Education

Bachelor's degree or equivalent

Job description

Client Support Assistant

Birmingham City Centre, Full time, Permanent, Hybrid (2days in office), Salary of £26-29k a year

We're looking for an enthusiastic and proactive Client Support Assistant to join a tech business based in Birmingham City Centre. You will be acting as the first point of contact for clients and delivering high-quality second-line support for compliance.

Responsibilities:

• Manage and respond to client queries from multiple channels.
• Investigate issues and work quickly to find effective solutions.
• Build strong product knowledge across our suite of services.
• Keep stakeholders informed on issue resolution and progress.
• Communicate confidently via phone, email, and other platforms.
• Provide specialist support for compliance and rebate calculations.
• Onboard new suppliers into systems and reports with attention to detail and quality.
• Collaborate directly with clients and their systems to process invoices.
• Build strong relationships and identify ways to improve processes.

Experience:

For this role we are looking for graduate calibre, strong communication skills and the ability to solve problems effectively with relevant administration experience and experience working with invoicing. Ideally you will have previous administration experience within a professional service background.

If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.

Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice at our webiste for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities