End-to-End Tech Client Relationship Lead

Katie Bard; Tyseley; Hybrid; GBP 48,000 - 62,000; Full time

Job summary

Katie Bard is recruiting an experienced Client Account Manager for a growing technology business in Birmingham. This hybrid role requires 2 to 3 days in the office.

You will own clients from onboarding through delivery, renewal and growth, coordinating across Sales, Product and Operations to ensure long-term commercial success. You will lead onboarding, manage stakeholder relationships, and drive revenue through renewals and account growth, acting as the client voice within the company.

Qualifications

• End-to-end ownership of client accounts including onboarding and implementation.
• Experience managing ongoing service delivery, reviews, renewals and retention in technology environments.
• Strong commercial awareness with ability to identify growth opportunities and manage senior stakeholders.

Responsibilities

• Lead onboarding and implementation of new clients.
• Establish relationships with key stakeholders at all levels and create account management plans.
• Manage transitions from implementation into business-as-usual service and lead monthly service reviews.

Job description

Katie Bard is recruiting an experienced Client Account Manager for a growing technology business in Birmingham. This hybrid role requires 2 to 3 days in the office.

You will own clients from onboarding through delivery, renewal and growth, coordinating across Sales, Product and Operations to ensure long-term commercial success. You will lead onboarding, manage stakeholder relationships, and drive revenue through renewals and account growth, acting as the client voice within the company.