Client Support Specialist

JHL Communications Ltd; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Job summary

JHL Communications Ltd is seeking an experienced customer service/administrator to join our client care team in Glasgow. The role involves handling and coordinating client queries, account management, and general administration with a proactive approach.

Applicants should have at least 2 years in a customer service/administration environment, strong MS Office skills, and a willingness to learn telecommunications industry specifics. Ongoing training and clear progression opportunities are offered.

Qualifications

• Minimum of 2 years experience in a customer service/administration environment.
• Proven administrative skills and good knowledge of MS Office (Excel, Word & Outlook).
• Telecommunications experience is advantageous.

Responsibilities

• Handle and coordinate client issues and queries, including account management.
• General administration, problem solving, and liaison with suppliers as needed.
• Learn large amounts of information quickly and demonstrate initiative.

Skills

Customer service

Administration

Communication

Education

2 years experience in customer service/administration

Tools

MS Office

Job description

JHL is a communication consultancy specialising in the delivery of Mobile, Hosted Telephony, Data & Fixed Line solutions to the corporate marketplace. Our aim is to consolidate and expand our current position as a leading, communications consultancy. Due to continued success throughout the UK we require an experienced customer service/administrator to join our existing client care team.

Based in Glasgow this role involves handling and co-ordinating all issues and queries from our clients. Duties include account management, general administration, problem solving, and liaising with suppliers as and when necessary. This position is a challenging one requiring initiative, and an ability to learn large amounts of information quickly and efficiently.

All candidates must have a minimum of 2 years experience in a customer service/administration based environment, and be able to demonstrate proven administrative skills and a good knowledge of MS Office (Excel, Word & Outlook). Previous experience of the telecommunications industry, and the mobile phone industry in particular, would also be a distinct advantage.

The successful candidate will be professional, highly organised, adaptable and proactive. You will also have excellent communication & interpersonal skills (written, verbal & listening), and be willing to take responsibility for your actions. In return, you will benefit from an excellent working environment, ongoing training, and genuine opportunities for career progression.

Interested applicants should send or e-mail their CV and a Cover Letter to:

Contact: Martin

Address: JHL Communications Ltd, 2 Woodside Place, Glasgow, G3 7RW