Client Services Administrator

Confidential; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential is seeking a Client Services Administrator in Glasgow for a permanent role within a Learning & Development and Training company. The role focuses on coordinating training, maintaining records, and supporting program development.

The successful candidate will have strong admin experience in a busy SME, excellent communication and organisational skills, and proficiency in Microsoft Office. LMS experience is a plus but not essential.

Qualifications

• Proven experience as a corporate administrator.
• Outgoing and personable nature.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Experience with Learning Management Systems (LMS) would be nice but not essential.

Responsibilities

• Coordinating and scheduling training and qualifications.
• Maintaining accurate records of all training activities (attendance, evaluations and feedback).
• Supporting the development and implementation of training programs.
• Communicating with trainers and trainees to meet training needs.
• Liaising with client and training/qualification suppliers via email, phone and online meetings.
• Evaluating training effectiveness and suggesting improvements.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Interpersonal skills

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Client Services Administrator

Up to 30,000 DOE

We are looking for a suitably experienced person for a permanent role with a fantastic Learning & Development and Training company in Glasgow, who now require an additional Account Administrator to work closely with both colleagues and clients.

They require someone who has previous experience in a similar Administration function within a busy SME business to become an integral team member of a company who are committed to the highest levels of customer care and who are viewed from their clients as being a key business partner and trusted advisor. Experience within L&D or Training would be of keen interested but this is not essential.

Within this busy role your responsibilities will include:

• Coordinating and scheduling training and qualifications.
• Maintaining accurate records of all training activities, including attendance, evaluations and feedback.
• Supporting the development and implementation of training programs.
• Communicating with trainers and trainees to ensure that all training needs are met.
• Liaising directly with client and training / qualification suppliers via email, telephone and online meetings.
• Supporting the evaluation of training effectiveness and making recommendations for improvement.

To carry out this role you will require the following:

• Proven experience as a corporate administrator.
• An outgoing and personable nature.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work well under pressure and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with Learning Management Systems (LMS) would be nice but is not entirely essential.