Client Success & Sales Coordinator

Escape; Scotland; On-site; GBP 23,000 - 32,000; Full time

Job summary

Escape Recruitment Services Commercial Division is assisting a well-established Livingston-based company to recruit an experienced Customer & Sales Coordinator on a permanent basis. You will manage customer accounts, process orders, allocate stock, and prepare reports for internal stakeholders.

The ideal candidate will have proven experience in customer administration or account management, with strong communication skills and familiarity with CRM/ERP systems.

Qualifications

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager.

Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships.
• Process customer orders and track them through to delivery.
• Allocate stock accurately to customer orders.
• Provide customer account reports and forecasts to internal stakeholders.
• Collaborate with internal departments throughout the order lifecycle.
• Resolve issues promptly, providing effective and customer-focused solutions.

Skills

Customer service

Relationship management

Communication

Tools

MS Word

Excel

CRM/ERP systems

Job description

Escape Recruitment Services Commercial Division is assisting a well-established Livingston-based company to recruit an experienced Customer & Sales Coordinator on a permanent basis. You will manage customer accounts, process orders, allocate stock, and prepare reports for internal stakeholders.

The ideal candidate will have proven experience in customer administration or account management, with strong communication skills and familiarity with CRM/ERP systems.