Customer & Sales Administrator

Escape Recruitment Services; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer & Sales Administrator to join a manufacturing organization in Livingston. The role involves managing customer accounts, processing orders, and providing reports to stakeholders. Ideal candidates will possess strong customer service skills, attention to detail, and IT proficiency. This permanent position offers a dynamic work environment in a respected company.

Qualifications

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager.
• Background in a fast-paced manufacturing, supply chain, or distribution environment.
• Strong customer service and relationship management skills.

Responsibilities

• Manage a portfolio of customer accounts.
• Process customer orders and track them through to delivery.
• Provide customer account reports and forecasts to internal stakeholders.

Skills

Customer service skills

Relationship management

Attention to detail

IT skills (MS Word, Excel)

Communication skills

Tools

CRM systems

ERP systems

Job description

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Administrator to join their team on a permanent basis.

Key Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships
• Process customer orders and track them through to delivery
• Allocate stock accurately to customer orders
• Provide customer account reports and forecasts to internal stakeholders
• Collaborate with internal departments throughout the order lifecycle
• Resolve issues promptly, providing effective and customer-focused solutions

Background and Experience Required

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
• Background in a fast-paced manufacturing, supply chain, or distribution environment
• Strong customer service and relationship management skills
• Excellent attention to detail and high level of accuracy
• Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
• Clear and professional communication skills, both written and verbal