Client-Centric Maintenance Coordinator

Escape; Livingston; On-site; GBP 23,800 - 32,200; Full time

Job summary

Escape is recruiting a Customer Service Operator in Livingston for a permanent, Monday to Friday role paying £28,000 per year. You will manage key customer accounts, schedule planned maintenance and keep clients updated.

You will work with engineers and subcontractors to ensure work progresses smoothly, monitor SLAs and maintain accurate records. This fast-paced coordination role requires excellent communication and strong organisation.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Good IT skills, including Microsoft Office.
• Ability to manage multiple priorities with attention to detail.
• Collaborative and positive attitude.

Responsibilities

• Manage the day-to-day delivery of one or two customer accounts.
• Coordinate planned maintenance visits and raise work orders.
• Liaise with engineers, subcontractors and suppliers to ensure work is completed on time.
• Build strong working relationships with your allocated customers.
• Provide regular updates on ongoing work and outstanding jobs.
• Monitor service level agreements (SLAs) and ensure contractual requirements are met.
• Escalate any delays or issues where necessary.
• Maintain accurate records using internal systems.
• Work closely with the wider Operations team to ensure a high standard of customer service.

Skills

Communication skills

Customer service

Organisational skills

IT skills (Microsoft Office)

Multitasking

Teamwork

Job description

Escape is recruiting a Customer Service Operator in Livingston for a permanent, Monday to Friday role paying £28,000 per year. You will manage key customer accounts, schedule planned maintenance and keep clients updated.

You will work with engineers and subcontractors to ensure work progresses smoothly, monitor SLAs and maintain accurate records. This fast-paced coordination role requires excellent communication and strong organisation.