Customer Service Operator

Allscreens Nationwide Ltd; Livingston; On-site; GBP 25,000 - 31,000; Full time

Job summary

Allscreens Nationwide Ltd in Livingston is seeking a Customer Coordinator to be the main point of contact for a portfolio of commercial customers. You'll manage maintenance requests from start to finish, speak with customers, arrange engineers, and coordinate subcontractors to ensure urgent jobs are completed on time.

No two days are the same in this busy role. You will update clients and internal systems, prioritise urgent requests, and build long-term relationships with customers while working

Qualifications

• Experience in customer service or busy office environments.
• Strong organisational skills and ability to prioritise multiple tasks.
• Excellent communication with customers and colleagues.

Responsibilities

• Managing customer enquiries by phone and email.
• Coordinating reactive and planned maintenance works.
• Scheduling engineers and subcontractors.
• Keeping customers updated on job progress.
• Prioritising urgent requests.
• Updating internal systems accurately.
• Building long-term relationships with your customers.
• Working closely with the wider operations team.

Skills

Customer service

Communication

Organisation

Relationship building

Problem solving

Job description

Livingston | £28,000 | Full Time | Permanent

If you enjoy being busy, solving problems and speaking with people all day, keep reading.

Escape Recruitment is working exclusively with an established facilities management business in Livingston to recruit a

Customer Coordinator

This isn't a call centre and it isn't a sales role.

You'll become the main point of contact for a portfolio of commercial customers, making sure maintenance requests are managed from start to finish. One minute you'll be speaking with a customer, the next you'll be arranging engineers, updating clients, coordinating subcontractors or making sure urgent jobs are completed within agreed timescales.

No two days are the same.

What you'll be doing

• Managing customer enquiries by phone and email.
• Coordinating reactive and planned maintenance works.
• Scheduling engineers and subcontractors.
• Keeping customers updated on job progress.
• Prioritising urgent requests.
• Updating internal systems accurately.
• Building long-term relationships with your customers.
• Working closely with the wider operations team.

We're looking for someone who

• Enjoys speaking with customers.
• Can stay organised when managing multiple jobs.
• Is comfortable working in a busy environment.
• Can build relationships with customers and colleagues.
• Takes ownership and enjoys solving problems.

Previous facilities management experience isn't essential. If you've worked within customer service, operations, scheduling, logistics, service coordination or another busy office environment, we'd love to hear from you.