Sales Coordinator

Osborne Appointments; Stevenage; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

23 days' annual leave + Bank Holidays

Benefíts and wellbeing support

Company pension scheme

Free onsite parking

Long-term development opportunities

Job summary

Osborne Appointments is recruiting a Sales Coordinator in Stevenage to join a growing B2B team. The role combines account management, customer service, sales and order administration, managing a portfolio of customers and developing long-term relationships.

You will own accounts, identify revenue opportunities and contribute to excellent customer experience through proactive communication and collaboration with internal teams.

Qualifications

• Previous experience in customer service, account management or a similar customer-facing role.
• Commercial mindset with ability to identify sales and account development opportunities.
• Proactive approach with confidence to pick up the phone and engage customers.
• Strong organisation and attention to detail.
• Experience working in a B2B environment.
• Experience using Sage 200 or a similar order processing system.

Responsibilities

• Manage a portfolio of B2B customer accounts and act as their main point of contact.
• Build strong relationships with customers to support retention and account growth.
• Conduct regular customer contact to understand needs, challenges and opportunities.
• Identify and action upselling and cross-selling opportunities.
• Proactively contact customers to generate orders and maintain engagement.
• Re-engage inactive, dormant or declining accounts.
• Promote new products, offers and campaigns to existing customers.
• Recommend suitable products based on customer requirements and opportunities.

Skills

Account management

Customer service

Sales

Organization

Tools

Sage 200

Job description

Sales Coordinator

Location: Stevenage

Salary: £26,000 - £28,000 per annum

Job Type: Full Time, Permanent

Sales Coordinator - About the Company

Our client is a successful and growing business based in Stevenage, supplying products and solutions to customers across the UK and internationally.

They are looking to recruit a proactive and commercially minded Sales Coordinator to join their established customer-facing team. This is a varied role combining account management, customer service, sales and order administration, with responsibility for managing a portfolio of B2B customers and developing strong, long-term relationships.

The successful candidate will have the opportunity to take ownership of customer accounts, identify opportunities to increase revenue and play an important role in delivering an excellent customer experience.

Sales Coordinator - Details

Monday to Friday, full-time

Based in Stevenage

Salary £26,000 - £28,000 per annum

• 23 days' annual leave plus Bank Holidays
• Additional employee benefits and wellbeing support
• Company pension scheme
• Free onsite parking
• Long-term development opportunities

Sales Coordinator - Responsibilities

• Manage a portfolio of B2B customer accounts and act as their main point of contact
• Build strong relationships with customers to support retention and account growth
• Conduct regular customer contact to understand needs, challenges and opportunities
• Identify and action upselling and cross-selling opportunities
• Proactively contact customers to generate orders and maintain engagement
• Re-engage inactive, dormant or declining accounts
• Promote new products, offers and campaigns to existing customers
• Recommend suitable products based on customer requirements and opportunities
• Process customer orders accurately using Sage 200
• Handle customer enquiries, requests and complaints professionally and promptly
• Maintain accurate customer records, account information and order notes
• Provide customer aftercare and follow up on feedback
• Work closely with internal teams to resolve customer issues and maintain service levels
• Share customer feedback, insight and commercial opportunities with the wider business

Sales Coordinator - What We're Looking For

• Previous experience in customer service, account management or a similar customer-facing role
• Confident communication skills with the ability to build strong customer relationships
• Commercial mindset with the ability to identify sales and account development opportunities
• Proactive approach with confidence to pick up the phone and engage customers
• Strong organisation and attention to detail
• Ability to manage multiple customer accounts and competing priorities
• Experience working in a B2B environment
• Experience using Sage 200 or a similar order processing system
• Positive, professional and customer-focused approach
• Self-motivated with the ability to take ownership and work collaboratively

Desirable:

• Experience working towards sales, revenue, retention or customer engagement targets
• Experience supporting product launches, promotions or customer campaigns