Customer Service & Operations Coordinator

Catering; Livingston; On-site; GBP 25,000 - 31,000; Full time

Job summary

Our client in Livingston is seeking a Customer Service Operator to join their Operations team. The role focuses on coordinating maintenance visits, managing customer accounts and maintaining strong client relationships to ensure timely delivery of services.

You will liaise with engineers, subcontractors and suppliers, provide updates, and ensure SLAs are met. This busy coordinating role requires organisation, proactive communication and attention to detail.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Good IT skills, including Microsoft Office.
• The ability to manage multiple priorities while maintaining attention to detail.
• A positive attitude and willingness to work collaboratively.

Responsibilities

• Manage the day-to-day delivery of one or two customer accounts.
• Coordinate planned maintenance visits and raise work orders.
• Liaise with engineers, subcontractors and suppliers to ensure work is completed on time.
• Build strong working relationships with your allocated customers.
• Provide regular updates on ongoing work and outstanding jobs.
• Monitor service level agreements (SLAs) and ensure contractual requirements are met.
• Escalate any delays or issues where necessary.
• Maintain accurate records using internal systems.
• Work closely with the wider Operations team to ensure a high standard of customer service.

Skills

communication

customer service

organisational skills

time management

attention to detail

teamwork

Tools

Microsoft Office

Job description

Our client in Livingston is seeking a Customer Service Operator to join their Operations team. The role focuses on coordinating maintenance visits, managing customer accounts and maintaining strong client relationships to ensure timely delivery of services.

You will liaise with engineers, subcontractors and suppliers, provide updates, and ensure SLAs are met. This busy coordinating role requires organisation, proactive communication and attention to detail.