Customer & Sales Coordinator

Escape Recruitment Services; Livingston; On-site; GBP 24,000 - 30,000; Full time

Job summary

Escape Recruitment Services Commercial Division are working on behalf of our client in Livingston to recruit an experienced Customer & Sales Coordinator for a permanent position.

You will manage customer accounts, process orders, allocate stock, and collaborate with internal teams to ensure smooth order fulfilment. The role suits someone with proven experience in customer administration or sales coordination within a fast-paced manufacturing or distribution environment.

Qualifications

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, Customer Service Coordinator, or Account Manager.

Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships.
• Process customer orders and track them through to delivery.
• Allocate stock accurately to customer orders.
• Provide customer account reports and forecasts to internal stakeholders.
• Collaborate with internal departments throughout the order lifecycle.
• Resolve issues promptly, providing effective and customer-focused solutions.

Skills

Customer service

Relationship management

Attention to detail

Communication skills

Tools

CRM systems

ERP systems

Microsoft Word

Microsoft Excel

Job description

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Coordinator to join their team on a permanent basis.

Key Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships.
• Process customer orders and track them through to delivery.
• Allocate stock accurately to customer orders.
• Provide customer account reports and forecasts to internal stakeholders.
• Collaborate with internal departments throughout the order lifecycle.
• Resolve issues promptly, providing effective and customer-focused solutions.

Background & Experience Required

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, Customer Service Coordinator, or Account Manager.
• Previous experience within a fast-paced manufacturing, supply chain, or distribution environment.
• Strong customer service and relationship management skills.
• Excellent attention to detail with a high level of accuracy.
• Confident IT skills, including Microsoft Word, Excel, and experience using CRM and/or ERP systems.
• Clear and professional communication skills, both written and verbal.