Client Success Partner (Hybrid)

Tamarind Intelligence; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Collaborative culture

Professional development

Job summary

Gartner is seeking a Client Success Associate to onboard and onboard clients, surface business priorities and drive engagement with Gartner subscriptions in a hybrid setup in London or Barcelona.

The role focuses on delivering value to decision makers, pairing clients with Gartner resources, and collaborating across teams to achieve retention and growth while ensuring high client satisfaction.

Qualifications

• Bachelor’s degree is preferred along with 6 months relevant professional or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking and influencing skills.

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities include: Introducing Gartner services and capabilities to prospective and new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize ROI on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Client success

Relationship management

Communication

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Gartner is seeking a Client Success Associate to onboard and onboard clients, surface business priorities and drive engagement with Gartner subscriptions in a hybrid setup in London or Barcelona.

The role focuses on delivering value to decision makers, pairing clients with Gartner resources, and collaborating across teams to achieve retention and growth while ensuring high client satisfaction.