Client Success & Onboarding Specialist - TravelTech SaaS

Softcery; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Supportive ramp-up

Growth opportunities

Direct leadership access

Flexible remote schedule

Job summary

Softcery is hiring an Operations & Customer Success Specialist (B2B TravelTech, UK). You will guide the client operations workflow from the demo phase through onboarding and ongoing care, maintaining accurate CRM records and supporting sales outreach.

Ideal candidates have a resourceful mindset, strong English, and a disciplined, detail‑oriented approach. The role is remote with UK business hours and room for growth within the company.

Qualifications

• Resourceful and inquisitive mindset; explore docs and AI tools to find answers.
• Attention to detail; verify facts before sending to clients.
• Excellent written and spoken English; comfortable with UK directors and accents.
• Comfort with numbers and contract paperwork; meticulous with compliance.
• Organised and able to manage multiple tasks with deadlines.

Responsibilities

• Connect with clients before a demo and follow up after; schedule and prep materials.
• Set up new company accounts and onboard users on the platform.
• Coordinate migration for existing customers; confirm switch dates and verify data.
• Support sales and marketing: research prospects, draft LinkedIn/email messages, help with materials, posts on ATOL topics.
• Keep CRM records accurate and share weekly updates on demos, agreements, and live accounts.

Skills

Resourceful mindset

Attention to detail

Strong English

Organised

Numbers comfortable

UK business hours

Job description

Softcery is hiring an Operations & Customer Success Specialist (B2B TravelTech, UK). You will guide the client operations workflow from the demo phase through onboarding and ongoing care, maintaining accurate CRM records and supporting sales outreach.

Ideal candidates have a resourceful mindset, strong English, and a disciplined, detail‑oriented approach. The role is remote with UK business hours and room for growth within the company.