Enterprise Customer Success Associate – Travel Ready

BlakBear; Greater London; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Healthcare

BlakBear Ltd shares

Team skill building events

Snacks in office

London HQ, 5 days in office

Travel to US/Canada

Job summary

BlakBear is seeking a Customer Success professional to support enterprise customers in the UK, US, and Canada. You will own onboarding, training, and ongoing account management, collaborating with executives to drive adoption and satisfaction.

The role is based in our London HQ, fully on-site, with opportunities to travel for customer visits and trade events. 2–3 years of relevant experience and strong communication are essential.

Qualifications

• 2–3 years experience in account management or customer success.
• Great interpersonal skills and clear communication.
• Thorough, organised and able to manage multiple relationships.
• Tech savvy with modern sales tools and CRM.

Responsibilities

• Troubleshoot and resolve customer issues; assist with onboarding and training materials.
• Manage the full account cycle, including onboarding and meetings with customers.
• Build relationships with stakeholders in enterprise accounts.
• Keep CRM up to date and align activities with the sales process.
• Support marketing and product teams.
• Travel to the US and Canada to visit customers and events.
• Work in our London office; this is an on-site role.

Skills

Account management

Customer success

Stakeholder management

Communication

CRM software

Tools

HubSpot

ZoomInfo

Job description

BlakBear is seeking a Customer Success professional to support enterprise customers in the UK, US, and Canada. You will own onboarding, training, and ongoing account management, collaborating with executives to drive adoption and satisfaction.

The role is based in our London HQ, fully on-site, with opportunities to travel for customer visits and trade events. 2–3 years of relevant experience and strong communication are essential.