Account & Customer Success Manager - Tech Growth

AWD online; Henley-on-Thames; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

Birthday leave

Structured onboarding and training

Job summary

Sagoss Group is seeking an Account Manager / Customer Success Manager to nurture key customer relationships across the UK. You’ll handle renewals, onboarding, and problem-solving while coordinating with product, engineering and support teams to deliver value and drive growth.

You’ll travel regularly to client sites, present solutions, train users and ensure customers derive maximum benefit from Sagoss technology and services.

Qualifications

• Previous account management or customer success experience within an IT or software environment
• Strong problem-solving skills with a track record of ownership and resolution
• Software-savvy and IT-literate; confident with Microsoft 365 (Word, Excel, Outlook, Teams)
• Experience identifying and closing upsell or renewal opportunities
• Experience delivering customer training on site and online
• Excellent written and verbal communication and presentation skills
• Highly organized with the ability to manage changing workloads and priorities
• Full UK driving licence and willingness to travel regularly to customer sites
• Positive, resilient and accountable approach with the confidence to handle challenging conversations professionally
• Curious, proactive and collaborative mindset focused on improving the customer experience

Responsibilities

• Build trusted customer relationships with key accounts, conducting regular reviews and understanding objectives
• Own customer challenges by investigating issues through software, data and logs and coordinating internal teams to resolution
• Grow customer accounts by identifying opportunities for additional services, modules, hardware, sites and upgrades
• Become a product expert by developing strong knowledge of the software platform and connected hardware
• Translate customer requirements clearly for technical and development teams and share market intelligence
• Deliver engaging training and onboarding, coordinating webinars and product update sessions
• Keep projects moving by coordinating with project and field engineering teams
• Maintain clear account visibility in CRM, notes, actions, health data and pipeline
• Represent the business by traveling across the UK to meet customers and build relationships

Skills

Account management

Problem solving

IT literacy

Upsell & renewals

Training delivery

Communication skills

Organisation

Driving licence

Will travel

Customer-centric

Tools

CRM systems

Support ticketing systems

Job description

Sagoss Group is seeking an Account Manager / Customer Success Manager to nurture key customer relationships across the UK. You’ll handle renewals, onboarding, and problem-solving while coordinating with product, engineering and support teams to deliver value and drive growth.

You’ll travel regularly to client sites, present solutions, train users and ensure customers derive maximum benefit from Sagoss technology and services.