Client Success Lead - Hybrid (England)

Avetta; Maidenhead; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Avetta is building a global community of hiring clients and suppliers ready to work. As a Client Success Manager, you will serve as the primary voice for your clients, guiding their journey with Avetta and driving adoption, retention, and expansion across our platform and services.

Ideal candidates have 1–3 years in customer success or account management within an Enterprise SaaS environment, fluent in German and English, and a collaborative, proactive mindset.

Qualifications

• 1–3 years in a customer-facing (Customer Success or Account Management preferred) role with an Enterprise SaaS company or supplier management with a large organization.
• Fluent in German and English, both verbally and in writing.
• Bachelor’s Degree or equivalent work experience.
• Experience with Microsoft Office, SFDC, CRM tools, and JIRA a plus.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Nurture and grow client relationships, identifying additional stakeholders.
• Maintain client momentum after launch, driving adoption of the Avetta platform over time.
• Act as trusted advisor on use-case, product functionality, and program recommendations.
• Conduct regular review-and-planning sessions to demonstrate value and plan next steps.
• Ensure clients have adequate training and are utilizing Avetta’s products.
• Provide marketing with referenceable customers and data-driven insights.
• Collaborate across teams to drive adoption, retention, and expansion.
• Support Account Managers with growth plans and at-risk mitigation.
• Own the overall health of each assigned Client Account.
• Assist Client Support with problem resolution.
• Work with Implementation and Professional Services on best-practice implementations.
• Maintain continuous improvement, efficiency, and impact.

Skills

Ownership & accountability

Proactive engagement

Strong communication

Collaboration

Problem solving

Growth mindset

Education

Bachelor’s Degree or equivalent

Tools

SFDC

CRM tools

JIRA

Job description

Avetta is building a global community of hiring clients and suppliers ready to work. As a Client Success Manager, you will serve as the primary voice for your clients, guiding their journey with Avetta and driving adoption, retention, and expansion across our platform and services.

Ideal candidates have 1–3 years in customer success or account management within an Enterprise SaaS environment, fluent in German and English, and a collaborative, proactive mindset.