Senior Customer Success Manager (German-Speaking)

EM4Y Ltd; Greater London; Hybrid; GBP 75.000 - 110.000; Vollzeit

Zusammenfassung

EM4Y Ltd in London is seeking a Senior Customer Success Manager (Key Accounts) to lead a portfolio of enterprise customers and act as their trusted strategic advisor.

Fluency in German and English is essential, and the role is based in London with hybrid working (3 days in the office). You will drive commercial growth, deliver business reviews, and partner with cross-functional teams to maximise customer success.

Qualifikationen

• 3+ years' experience in Customer Success or Account Management.
• Experience working in E-Commerce, payments, logistics or SaaS environment.
• A commercial mindset with experience growing existing customer accounts.
• Strong analytical and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent German and English (spoken and written) are essential.

Aufgaben

• Manage a portfolio of enterprise customers as their trusted strategic advisor.
• Build strong relationships with senior stakeholders, including C-level executives.
• Identify upsell and cross-sell opportunities to grow existing accounts.
• Deliver data-driven business reviews and performance insights.
• Work closely with cross-functional teams to ensure an exceptional customer experience.
• Advise clients on strategy, market trends, and best practices to help maximise their success.

Kenntnisse

Customer Success

Account Management

Stakeholder Management

Data Analysis

Presentation Skills

Prioritization

Jobbeschreibung

Senior Customer Success Manager (Key Accounts) | German Speaking | London (Hybrid)

We're partnering with a fast-growing global technology company that's transforming international e-commerce, and they're looking for an experienced Senior Customer Success Manager to join their Key Accounts team.

If you're passionate about building strategic client relationships, driving commercial growth, and working with enterprise brands, this could be an excellent opportunity.

What you'll be doing:

• Managing a portfolio of enterprise customers as their trusted strategic advisor.
• Building strong relationships with senior stakeholders, including C-level executives.
• Identifying upsell and cross-sell opportunities to grow existing accounts.
• Delivering data-driven business reviews and performance insights.
• Working closely with cross-functional teams to ensure an exceptional customer experience.
• Advising clients on strategy, market trends, and best practices to help maximise their success.

What we're looking for:

• 3+ years' experience in Customer Success or Account Management.
• Experience working in E-Commerce, payments, logistics or SaaS environment.
• A commercial mindset with experience growing existing customer accounts.
• Strong analytical and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent German and English (spoken and written) are essential.

Location: London (Hybrid – 3 days in the office)

If you're looking to join a high-growth international business where you'll work with globally recognised brands and have real commercial impact, we'd love to hear from you.