Client Success Manager (SaaS) - Bilingual Preferred

Avetta; Maidenhead; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Avetta is building a global community of hiring clients and suppliers ready to work. As a Client Success Manager, you will serve as the primary voice for your clients, guiding their journey with Avetta and driving adoption, retention, and expansion across our platform and services.

Ideal candidates have 1–3 years in customer success or account management within an Enterprise SaaS environment, fluent in German and English, and a collaborative, proactive mindset.

Qualifications

• 1–3 years in a customer-facing (Customer Success or Account Management preferred) role with an Enterprise SaaS company or supplier management with a large organization.
• Fluent in German and English, both verbally and in writing.
• Bachelor’s Degree or equivalent work experience.
• Experience with Microsoft Office, SFDC, CRM tools, and JIRA a plus.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Nurture and grow client relationships, identifying additional stakeholders.
• Maintain client momentum after launch, driving adoption of the Avetta platform over time.
• Act as trusted advisor on use-case, product functionality, and program recommendations.
• Conduct regular review-and-planning sessions to demonstrate value and plan next steps.
• Ensure clients have adequate training and are utilizing Avetta’s products.
• Provide marketing with referenceable customers and data-driven insights.
• Collaborate across teams to drive adoption, retention, and expansion.
• Support Account Managers with growth plans and at-risk mitigation.
• Own the overall health of each assigned Client Account.
• Assist Client Support with problem resolution.
• Work with Implementation and Professional Services on best-practice implementations.
• Maintain continuous improvement, efficiency, and impact.

Skills

Ownership & accountability

Proactive engagement

Strong communication

Collaboration

Problem solving

Growth mindset

Education

Bachelor’s Degree or equivalent

Tools

SFDC

CRM tools

JIRA

Job description

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Please note: this role requires full working rights in England without current or future sponsorship.

As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value, they see every day with our platform and services.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).

Those outside of commutable distance, but still residing within England, may be considered on a remote basis.

This role is an early career CSM position with ideal candidates having 1-3 years of experience in a client/customer success role. Fluency in one of the following languages is preferred: Spanish, Portuguese, German, Italian, Norwegian, or Polish.

How You Will Make An Impact

• Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
• Maintain the client’s momentum after launch leveraging critical success factors aligned to the client’s journey as increase adoption Avetta platform over time
• Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
• Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client’s current business situation and objectives, and define next steps in their journey with Avetta
• Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit
• Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
• Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta’s offerings
• Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
• Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
• Own the overall health of each assigned Client Account
• Assist the Client Support Team with difficult and client-specific problem resolution
• Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
• Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
• Use data to help make recommendations and decisions
• Fully document all interactions with clients (Using SFDC, Wrike, etc.)

Your Key Values And Skills

• You thrive in an environment of ownership & accountability
• You are proactive in your engagement with your clients and peers
• You possess strong communication and collaboration skills
• You are inherently persistent and operate as both a Client and Avetta advocate
• You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
• You are passionate about your vision for client growth and laser focused on what is needed to get them there

Ideal Qualifications

• 1-3 years in either a customer-facing (Customer Success or Account Management preferred) role with an Enterprise SaaS company or supplier management with a large organization
• Fluent in German and English, both verbally and in writing
• Bachelor’s Degree or equivalent work experience
• Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
• Excellent interpersonal, verbal, and written communication skills
• Highly organized, collaborative, responsive, and proactive
• Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
• Strong project management skills, PMP a plus
• Background in HSE or Procurement preferred