Supplier Success Professional (B2B Customer Support) - German/English

Avetta; Maidenhead; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Avetta seeks a Supplier Success Professional, WM to support a world-class prequalification system for contractors, suppliers and vendors. You will be the first point of contact for Avetta customers, delivering professional support via phone, email and chat, ensuring accuracy of regulatory documents and coordinating with internal teams.

The role requires fluency in German and English, and offers hybrid work for those near Maidenhead, with remote options for others within England.

Qualifications

• Fluency in German and English is required.
• Experience as a Customer Support Specialist or similar CS role.
• Excellent communication skill - both written and orally.
• Ability to Active listen and think 2 steps ahead.
• Working PC knowledge, Windows preferred and related applications (IT industry is an advantage).
• Affinity for learning online software systems.
• Interpersonal skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Adaptability.
• Self-Motivated.
• Stress/Patience tolerance.
• Ability to learn and apply new information or skills.
• Additional language skills as needed.

Responsibilities

• Provide professional support to all Avetta customers.
• Research, clarify and resolve issues, offering solutions or alternatives.
• Interact with customers via telephone, email and chat.
• Prioritize and resolve customer needs.
• Verify details on regulatory documents.
• Record interactions in Service Cloud (SFDC).
• Provide outbound follow-up via phone and email.
• Analyze and report product malfunctions.
• Update internal databases with technical discussions.
• Escalate complaints and explore outreach options.
• Share feature requests and workarounds with team.
• Educate customers about new features and functionalities.
• Gather customer feedback for Product, Sales and Marketing.
• Coordinate with internal departments.
• Be a positive addition to Avetta’s culture.

Skills

German fluent

English fluent

Customer support experience

Communication skills

Active listening

Windows PC knowledge

Learning online software

Interpersonal skills

Problem solving

Attention to detail

Adaptability

Self-motivated

Stress tolerance

Job description

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Please note: this role requires full working rights in England without current or future sponsorship.

Summary

The Supplier Success Professional, WM will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

This position requires being fluent in ALL of the following languages: German and English. Fluency in additional European languages is preferred. If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance, but still residing within England, may be considered on a remote basis. This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training. Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

Essential Duties And Responsibilities

• Provide professional support to all Avetta customers
• Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Escalate customer complaints and seek reach out options to provide additional assistance
• Share feature requests and effective workarounds with team members
• Educate customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars
• Contribute and report towards the team KPIS and objectives
• Regular and predictive attendance

Ideal Qualifications

• Fluency in German and English is required.
• Experience as a Customer Support Specialist or similar CS role
• Excellent communication skill - both written and orally
• Ability to Active listen and think 2 steps ahead
• Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress/Patience tolerance
• Ability to learn and apply new information or skills
• Additional language skills as needed