Client Success & Growth Executive

THOMAS & CO INTERNATIONAL LIMITED; Greater Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern cloud-based accountancy firm in Greater Manchester is seeking a proactive professional to manage inbound leads, engage with clients, and support marketing efforts. The role involves coordinating communications, qualifying prospects, and preparing reports. Ideal candidates should possess strong communication skills, experience in sales or customer success, and be comfortable using CRM tools. This position offers various benefits, including a profit-share model, medical scheme, and opportunities for career development.

Benefits

Profit-share model

Cash back medical scheme

Gym membership contributions

Life cover

Holiday buy-back option

Additional day off for your birthday

Flexible working opportunities

Clear career development pathways

Qualifications

• Background in customer success, inside sales, or sales support, preferably B2B.
• Proven experience managing high volumes of leads or inquiries.
• Organised, proactive, detail-oriented in a fast-paced environment.

Responsibilities

• Manage inbound leads across multiple channels with prompt responses.
• Qualify prospects and support the CEO with scheduling and proposals.
• Act as a point of contact for clients, maintaining a professional tone.
• Assist in coordinating marketing campaigns and events.
• Support social media outreach and client engagement.
• Prepare reports on leads and client activity.

Skills

Exceptional communicator

Strong people skills

Tech-savvy with CRM tools

Tools

HubSpot

Pipedrive

GoHighLevel

Respond.io

Job description

A modern cloud-based accountancy firm in Greater Manchester is seeking a proactive professional to manage inbound leads, engage with clients, and support marketing efforts. The role involves coordinating communications, qualifying prospects, and preparing reports. Ideal candidates should possess strong communication skills, experience in sales or customer success, and be comfortable using CRM tools. This position offers various benefits, including a profit-share model, medical scheme, and opportunities for career development.