Client Success Analyst — Data, Implementations & AI

KOR Financial Inc.; Greater London; A distancia; GBP 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote in EMEA/UK

Competitive salary

AI-enabled tools

Growth opportunities

Descripción de la vacante

KOR is seeking a detail-oriented Client Success Analyst to work with institutional clients on implementations, data questions and daily support. You will dig into trade data, validate setups, diagnose reporting issues and ensure clients derive full value from KOR.

Seniority will depend on experience, from Analyst to Senior Analyst. Join a VC-backed fintech delivering regulatory trade reporting with a modern cloud stack.

Formación

• Must be able to analyse complex data sets and derive root causes.
• Experience with OTC derivatives or regulatory reporting is highly desirable.
• Strong communication with clients and internal teams.
• Ability to automate and use AI tools to speed up analysis.

Responsabilidades

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness.
• Analyse client submissions, rejections and reconciliation breaks; identify root causes and coordinate fixes with clients and engineering.
• Respond to client questions on data, product and reporting rules; manage tickets through to resolution.
• Triaging issues and elevating with clear analyses.
• Build and maintain client documentation, runbooks and FAQs.
• Use AI and automation to speed up analysis, triage and reporting; suggest improvements.
• Track client health and adoption signals; flag risks or opportunities early.
• Join client meetings and occasional on-site visits for kickoffs and go-lives.

Conocimientos

Analytical skills

Data analysis

Client-facing

Problem solving

Herramientas

Excel

SQL

APIs/JSON

Jira

FpML

ISO 20022

Descripción del empleo

KOR is seeking a detail-oriented Client Success Analyst to work with institutional clients on implementations, data questions and daily support. You will dig into trade data, validate setups, diagnose reporting issues and ensure clients derive full value from KOR.

Seniority will depend on experience, from Analyst to Senior Analyst. Join a VC-backed fintech delivering regulatory trade reporting with a modern cloud stack.