Client Support Analyst

Oxford Data Plan; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing FinTech company in the UK is seeking a dedicated Client Support Analyst to manage client inquiries and collaborate between technical and commercial teams. This remote role involves responding to client questions quickly and translating technical information into accessible communication. The ideal candidate will have excellent communication skills, experience in client-facing roles, and a comfort level with data. Opportunities for working a flexible schedule to align with US clients are available.

Qualifications

• Proven ability to respond to client questions and tickets efficiently.
• Experience collaborating with technical and operations teams.
• Comfort with urgent client inquiries requiring quick responses.

Responsibilities

• Respond to client questions and tickets raised by the Revenue team.
• Liaise with data scientists and analysts for complex inquiries.
• Translate technical information into clear responses for clients.
• Identify recurring questions and improve support materials.
• Collaborate with the Director of Operations and Customer Success Head.

Skills

Excellent written and verbal communication skills

Experience working across technical and commercial teams

Comfortable working with data

Confident and resilient in managing priorities

Tools

SQL

Python

Job description

Oxford Data Plan is a fast-growing FinTech company providing alternative data and KPI tracking for 200+ listed companies worldwide. We help fundamental investors make better decisions with proprietary data insights. Founded in 2022, we've grown to over 70 people and are backed by leading investors.

We're hiring our first dedicated Client Support Analyst to own client question resolution. As we've grown, so has the volume and complexity of questions from our clients - and we need someone to take this on full-time.

You'll sit in the Technology team but work closely across the business. Your job is to be the bridge: taking questions from our Revenue team, getting answers from our data scientists and analysts, and delivering clear, accurate responses to clients - fast.

You'll need to understand technical concepts well enough to ask the right questions internally and translate answers for non-technical audiences. You won't be writing code or building products. While this is not an engineering role, you will develop a deep understanding of our data, KPIs, and methodologies to answer sophisticated client questions accurately.

What you\'ll do

• Respond to client questions/tickets raised by the Revenue team, meeting agreed SLAs.
• Proactively liaise with data scientists and analysts to get answers to more complex technical questions in a timely manner.
• Translate technical information into clear, client-friendly responses.
• Identify recurring questions and work with Operations to improve sales content, FAQs, and knowledge base materials.
• Collaborate closely with the Director of Operations and Head of Customer Success.

What we\'re looking for

• Excellent written and verbal communication skills.
• Experience working across both technical and commercial teams.
• Comfortable working with data and spotting patterns in information.
• Confident and resilient - you\'ll need to manage competing priorities and push back when needed.

Preferred

• Some basic technical skills (SQL and python are useful).
• Experience in a client-facing or support role.
• Background in FinTech, data, or B2B SaaS.

This is a remote role based in the UK. We'd prefer someone who can work a slightly later schedule (e.g., 11am-7pm) to provide some overlap with US clients, though this is flexible.

You'll need to be comfortable working with urgency - client questions often need fast turnarounds. The role requires someone who thrives on responsiveness, builds strong relationships quickly, and takes feedback well.