Client Success Analyst / Senior Analyst (EMEA / UK)

KOR Financial Inc.; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

KOR Financial Inc. is seeking an analytical Client Success Analyst to work directly with institutional clients on implementations, data questions and daily support in the United Kingdom.

You’ll dive into trade data, test client setups, and resolve reporting issues to ensure clients receive full value from our regulatory reporting platform. The role covers onboarding, data mapping, issue triage, and ongoing client engagement.

Qualifications

• Analytical, hands-on mindset with data-focused problem solving.
• Background in OTC derivatives or regulatory reporting.
• Experience using modern tools, including AI, to improve processes.

Responsibilities

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness.
• Analyze client submissions, rejections and reconciliation breaks, identify root causes, collaborate with clients and engineering.
• Respond to client questions on data, product and reporting rules, and manage tickets to resolution.
• Triage incoming issues and escalations.
• Build and maintain client documentation, runbooks and FAQs.
• Use AI and automation to speed up analysis, triage and reporting.
• Track client health and adoption signals, flag risks or opportunities early.
• Join client meetings and occasional on-site visits for kickoffs and go-lives.

Job description

We’re looking for an analytical, hands-on Client Success Analyst to work directly with our institutional clients on implementations, data questions and day-to-day support. You’ll dig into trade data, test and validate client setups, find the root cause of reporting issues, and make sure clients get full value from KOR. If you have a background in OTC derivatives or regulatory reporting, love solving problems with data, and like using modern tools (including AI) to work smarter, this role is for you. We’ll hire at Analyst or Senior Analyst level depending on experience.

About us

We are a VC backed fintech with a live product in the regulatory trade reporting spaceand growing list of institutionalclients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore. If you want to join a scale-up that is going to provide growth and ownership, keep reading.

KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering. We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments ofmarket participants across OTC derivatives transactions.We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients.

Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams with deep expertisesachieve better results and encourage skilled people to take responsibility and grow their careers. We live by the mantra of work humble, work smart, and work together.

What you’ll do

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness

• Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix

• Respond to client questions on data, product and reporting rules, and own tickets through to resolution

• Triage incoming issues and esc... etc

• Build and maintain client documentation, runbooks and FAQs

• Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work

• Track client health and adoption signals and flag risks or opportunities early

• Join client meetings and occasional on-site visits for kickoffs and go-lives