Client Services Specialist – Banking & Payments

Corpay One, Inc.; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Corpay is seeking a Customer Service - General Support professional for the GBR region to support servicing needs and manage client queries end-to-end. The role emphasizes delivering timely and accurate service and maintaining strong client relationships.

The position involves cross-department collaboration, contributing to efficient workflows, and ensuring service levels are met in payment execution and query handling.

Qualifications

• Actively identify opportunities for clients to support their servicing needs.
• Manage end-to-end client query cycle, from deal execution to account maintenance.
• Provide high-touch client service to the Global Accounts client book.

Responsibilities

• Actively identify opportunities for clients to support their servicing needs.
• Manage end-to-end client query cycle, from deal execution to account maintenance.
• Exceed Service Level Agreements set on query handling and payment execution.
• Provide high-touch Client Service to the Global Accounts client book.
• Provide clear and concise communication with clients, guiding them through their query journey.

Job description

Corpay is seeking a Customer Service - General Support professional for the GBR region to support servicing needs and manage client queries end-to-end. The role emphasizes delivering timely and accurate service and maintaining strong client relationships.

The position involves cross-department collaboration, contributing to efficient workflows, and ensuring service levels are met in payment execution and query handling.