Global Client Success & Onboarding Specialist

Corpay One, Inc.; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Pension 5%

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

LinkedIn Learning

Gratitudes discounts

Job summary

Corpay is seeking a Client Services Officer for its London office within the Alpha Group division to deliver exceptional client service across a global client portfolio. You will support onboarding, account maintenance, and payments-related activities while ensuring compliance and service excellence.

You will collaborate with Sales, Compliance, Operations, Front Office, and banking partners, manage client lifecycle tasks, and contribute to continuous improvement across processes and SLAs.

Qualifications

• Minimum 2 years experience in a client-facing, client services, operations, onboarding, or KYC-related role.
• Knowledge of KYC and AML documentation requirements.
• Strong client relationship management and stakeholder engagement skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to delivering accurate work.
• Effective time management and organisational abilities.
• Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
• Demonstrated ability to work proactively in a fast-paced environment.
• Strong collaboration skills and a team-oriented mindset.
• Commercial awareness and a commitment to delivering outstanding client outcomes.
• Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.

Responsibilities

• Supporting clients throughout the entire client lifecycle, from onboarding through ongoing account management.
• Managing client service requests and delivering a high-touch service experience across a global client portfolio.
• Processing client reviews and ensuring Service Level Agreements are consistently achieved.
• Maintaining strong relationships with internal stakeholders, banking partners, and clients.
• Collaborating with Front Office teams before and after sale to support client retention and satisfaction.
• Investigating and resolving client and internal queries in a timely and professional manner.
• Identifying opportunities to improve client servicing and operational efficiencies.
• Participating in business and operational projects while ensuring requirements are fully understood and delivered.
• Monitoring adherence to departmental processes, procedures, and regulatory requirements.
• Supporting KYC and AML-related activities and maintaining accurate client records.
• Delivering work accurately and efficiently while managing multiple priorities and deadlines.
• Contributing to a culture of continuous improvement, accountability, and service excellence.

Skills

Client relationship management

KYC/AML knowledge

Communication

Attention to detail

Time management

Analytical thinking

Proactive

Collaboration

Commercial awareness

Financial services experience

Job description

Corpay is seeking a Client Services Officer for its London office within the Alpha Group division to deliver exceptional client service across a global client portfolio. You will support onboarding, account maintenance, and payments-related activities while ensuring compliance and service excellence.

You will collaborate with Sales, Compliance, Operations, Front Office, and banking partners, manage client lifecycle tasks, and contribute to continuous improvement across processes and SLAs.