Global Client Onboarding & Service Lead

Alpha UK; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Gratitudes discounts

Job summary

Corpay is hiring a Client Services Officer in London to support onboarding and ongoing client lifecycle management for a global portfolio. You will work with Sales, Compliance, Operations, and Banking Partners to deliver high-touch service while ensuring regulatory compliance.

You will report to the Client Services Manager and participate in continual process improvements, maintaining strong client relationships and efficient operations in a fast-paced environment.

Qualifications

• Minimum 2 years experience in a client-facing, client services, operations, onboarding, or KYC-related role.
• Knowledge of KYC and AML documentation requirements.
• Strong client relationship management and stakeholder engagement skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to delivering accurate work.
• Effective time management and organisational abilities.
• Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
• Demonstrated ability to work proactively in a fast-paced environment.
• Strong collaboration skills and a team-oriented mindset.
• Commercial awareness and a commitment to delivering outstanding client outcomes.
• Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.

Responsibilities

• Support clients throughout the entire client lifecycle, from onboarding through ongoing account management.
• Manage client service requests and deliver a high-touch service experience across a global client portfolio.
• Process client reviews and ensure Service Level Agreements are consistently achieved.
• Maintain strong relationships with internal stakeholders, banking partners, and clients.
• Collaborate with Front Office teams before and after sale to support client retention and satisfaction.
• Investigate and resolve client and internal queries in a timely and professional manner.
• Identify opportunities to improve client servicing and operational efficiencies.
• Participate in business and operational projects while ensuring requirements are fully understood and delivered.
• Monitor adherence to departmental processes, procedures, and regulatory requirements.
• Support KYC and AML-related activities and maintaining accurate client records.
• Deliver work accurately and efficiently while managing multiple priorities and deadlines.
• Contribute to a culture of continuous improvement, accountability, and service excellence.

Skills

Client facing

KYC/AML

Stakeholder management

Verbal & written communication

Attention to detail

Time management

Problem solving

Strategic thinking

Proactive in fast-paced environments

Team collaboration

Financial services experience

Job description

Corpay is hiring a Client Services Officer in London to support onboarding and ongoing client lifecycle management for a global portfolio. You will work with Sales, Compliance, Operations, and Banking Partners to deliver high-touch service while ensuring regulatory compliance.

You will report to the Client Services Manager and participate in continual process improvements, maintaining strong client relationships and efficient operations in a fast-paced environment.