Client Services Specialist — Admin & Customer Experience

Catering; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Job summary

Synergy Car Leasing in Harrogate is seeking a Client Services Administrator to support the Client Services team with daily administration and customer telephone contact. The role reports to the Client Services Director and offers career progression within a growing business.

You will handle customer communications, manage documentation, and work closely with the sales team to gain commercial insight while maintaining our high customer experience ethos.

Qualifications

• Good written communication skills and customer service experience.
• Resilient in handling customer issues by phone and email.
• Strong attention to detail and organisational abilities.
• Ability to work under pressure in a fast-moving environment.
• Minimum 1-2 years in an administrative role; recent graduates welcome.

Responsibilities

• Respond to in-life queries and contract amendment requests.
• Create Vehicle Orders from internal systems.
• Process personal identification and finance paperwork.
• Create Welcome Letters and Driver Letters from internal systems.
• Process delivery paperwork packs.
• Liaise with customers by phone and email.
• Support the Client Services Team as required.
• Work to FCA Consumer Duty requirements.

Skills

Good written skills

Attention to detail

Organisational skills

Customer communication

Administrative experience

Job description

Synergy Car Leasing in Harrogate is seeking a Client Services Administrator to support the Client Services team with daily administration and customer telephone contact. The role reports to the Client Services Director and offers career progression within a growing business.

You will handle customer communications, manage documentation, and work closely with the sales team to gain commercial insight while maintaining our high customer experience ethos.