Client Services Administrator – Full Time – Harrogate

Catering; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Job summary

Synergy Car Leasing in Harrogate is seeking a Client Services Administrator to support the Client Services team with daily administration and customer telephone contact. The role reports to the Client Services Director and offers career progression within a growing business.

You will handle customer communications, manage documentation, and work closely with the sales team to gain commercial insight while maintaining our high customer experience ethos.

Qualifications

• Good written communication skills and customer service experience.
• Resilient in handling customer issues by phone and email.
• Strong attention to detail and organisational abilities.
• Ability to work under pressure in a fast-moving environment.
• Minimum 1-2 years in an administrative role; recent graduates welcome.

Responsibilities

• Respond to in-life queries and contract amendment requests.
• Create Vehicle Orders from internal systems.
• Process personal identification and finance paperwork.
• Create Welcome Letters and Driver Letters from internal systems.
• Process delivery paperwork packs.
• Liaise with customers by phone and email.
• Support the Client Services Team as required.
• Work to FCA Consumer Duty requirements.

Skills

Good written skills

Attention to detail

Organisational skills

Customer communication

Administrative experience

Job description

Client Services Administrator
Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)
Job type: Full time, permanent
Salary: up to £30,000 dependent on experience

The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client Services Director.

For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. The role offers career progression within a growing business for the right candidate.

Responsibilities

Responding to in-life queries and contract amend requests
Creating Vehicle Orders from internal systems
Processing personal identification & finance paperwork
Creating Welcome Letters & Driver Letters from internal systems
Processing delivery paperwork packs
Liaising with customers directly on the telephone and email
Supporting the Client Services Team as required
Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements

Qualifications and Skills

Good written skills
Resilient manner in dealing with issues directly with the customer by phone and email
Attention to detail, both written and verbal
Ability to work under pressure in a fast-moving environment
Excellent organisational skills
You will be confident with a positive approach
Minimum 1-2 years experience in an administrative role
May also suit a recent graduate looking for an office-based administrative role

About Synergy Car Leasing:
Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients.

Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. Weve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We’re Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2023, 2024, 2025 and 2026 by Broker News.

A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking.

REF-(phone number removed)

Salary: £30000/annum

Job Type: Permanent

Location: Harrogate