Client Services Specialist: Admin & Customer Care

Synergy Car Leasing Limited; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

None

Job summary

Synergy Car Leasing is seeking a Client Services Administrator to support the Client Services team in day-to-day administration and customer telephone contact from our Harrogate office.

You will handle documentation, such as finance documents and proofs of identification, and liaise with customers by phone and email while supporting the sales team and FCA obligations. This role offers career progression in a growing company.

Qualifications

• Good written skills.
• Resilient in dealing with customers by phone and email.
• Attention to detail in written and verbal work.
• Ability to work under pressure in a fast-moving environment.
• Excellent organisational skills.
• Confident with a positive approach.
• Minimum 1–2 years’ experience in an administrative role.
• Recent graduate suitable for an office-based admin role.

Responsibilities

• Responding to in-life queries and contract amend requests.
• Creating Vehicle Orders from internal systems.
• Processing personal identification & finance paperwork.
• Creating Welcome Letters & Driver Letters from internal systems.
• Processing delivery paperwork packs.
• Liaising with customers directly on the telephone and email.
• Supporting the Client Services Team as required.
• Work to and meet FCA Consumer Duty requirements.

Skills

Written communication

Customer contact

Attention to detail

Organisation

Resilience

Confident

Positive attitude

Administrative experience

Education

Recent graduate

Administrative experience 1–2 years

Job description

Synergy Car Leasing is seeking a Client Services Administrator to support the Client Services team in day-to-day administration and customer telephone contact from our Harrogate office.

You will handle documentation, such as finance documents and proofs of identification, and liaise with customers by phone and email while supporting the sales team and FCA obligations. This role offers career progression in a growing company.