Client Services Administrator

Synergy Car Leasing Limited; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

None

Job summary

Synergy Car Leasing is seeking a Client Services Administrator to support the Client Services team in day-to-day administration and customer telephone contact from our Harrogate office.

You will handle documentation, such as finance documents and proofs of identification, and liaise with customers by phone and email while supporting the sales team and FCA obligations. This role offers career progression in a growing company.

Qualifications

• Good written skills.
• Resilient in dealing with customers by phone and email.
• Attention to detail in written and verbal work.
• Ability to work under pressure in a fast-moving environment.
• Excellent organisational skills.
• Confident with a positive approach.
• Minimum 1–2 years’ experience in an administrative role.
• Recent graduate suitable for an office-based admin role.

Responsibilities

• Responding to in-life queries and contract amend requests.
• Creating Vehicle Orders from internal systems.
• Processing personal identification & finance paperwork.
• Creating Welcome Letters & Driver Letters from internal systems.
• Processing delivery paperwork packs.
• Liaising with customers directly on the telephone and email.
• Supporting the Client Services Team as required.
• Work to and meet FCA Consumer Duty requirements.

Skills

Written communication

Customer contact

Attention to detail

Organisation

Resilience

Confident

Positive attitude

Administrative experience

Education

Recent graduate

Administrative experience 1–2 years

Job description

Client Services Administrator

Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)

Job type: Full time, permanent

Salary: up to £30,000 dependent on experience

The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client Services Director.

For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. The role offers career progression within a growing business for the right candidate.

Responsibilities

• Responding to in-life queries and contract amend requests
• Creating Vehicle Orders from internal systems
• Processing personal identification & finance paperwork
• Creating Welcome Letters & Driver Letters from internal systems
• Processing delivery paperwork packs
• Liaising with customers directly on the telephone and email
• Supporting the Client Services Team as required
• Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements

Qualifications and Skills

• Good written skills
• Resilient manner in dealing with issues directly with the customer by phone and email
• Attention to detail, both written and verbal
• Ability to work under pressure in a fast-moving environment
• Excellent organisational skills
• You will be confident with a positive approach
• Minimum 1-2 years’ experience in an administrative role
• May also suit a recent graduate looking for an office-based administrative role

About Synergy Car Leasing

Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients.

Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We’ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We’re Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2023, 2024, 2025 and 2026 by Broker News.

A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking.

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