Partnerships Admin & Operations Support (Hybrid)

Howden, the new name for Aston Lark; Cheltenham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Howden is seeking a Business Support Administrator to join our Cheltenham team, delivering day-to-day operational support for external partnerships and internal colleagues, with a focus on new business and renewal activity. Based in Cheltenham, the role is full-time and requires a hands-on, data-driven mindset, strong Excel skills, and a proactive approach to process improvement.

This position offers a stable career path within a global insurance group committed to diversity and flexible hybrid

Qualifications

• A minimum of 12 months experience in an administration position.
• Knowledge on all Microsoft packages. Proficient in Excel.
• Strong data-driven mindset with attention to detail.
• Excellent written and verbal communication, and customer service.

Responsibilities

• New business and renewal referrals handling.
• Production and analysis of policy risk management statistics.
• Rate card management and declaration production.
• Regulatory, distribution and administrative support.
• New business and renewal policy administration including documentation.
• Monthly sales declaration management and invoicing.
• Training / process documentation production and maintenance.
• Central contact for partner enquiries and referrals.
• Operational support to Partnership Development Managers/Executives.
• Compliance and financial stability checks for regulated partnerships.
• Drive continuous improvements to operational processes.

Skills

MS Office

Customer service

Attention to detail

Communication

Teamwork

Initiative

Education

GCSE Maths and English

Tools

Excel

Word

Outlook

Job description

Howden is seeking a Business Support Administrator to join our Cheltenham team, delivering day-to-day operational support for external partnerships and internal colleagues, with a focus on new business and renewal activity. Based in Cheltenham, the role is full-time and requires a hands-on, data-driven mindset, strong Excel skills, and a proactive approach to process improvement.

This position offers a stable career path within a global insurance group committed to diversity and flexible hybrid