Hybrid Mortgage Applications Specialist

London Insurance Life; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Howden is seeking a Mortgage Administrator to support clients through the mortgage journey. Working with advisers, lenders and third parties, you will ensure applications are processed accurately from start to finish.

This role is well-suited to someone who enjoys fast-paced environments and values accuracy and teamwork. You should be well organized, able to manage multiple cases, and comfortable using CRM and Microsoft Office.

Qualifications

• Previous experience in a mortgage, financial services, or administrative support role is desirable.
• Exposure to mortgage case processing or financial documentation is advantageous.
• Proactive, reliable, and able to manage workload in a calm and structured way.

Responsibilities

• Mortgage Application Support: Prepare and submit mortgage applications and supporting documents to lenders, ensuring all information is complete, accurate, and meets lender criteria.
• End-to-end Case Management: Support mortgage cases from submission through to completion, helping to keep applications moving by liaising with lenders, solicitors, valuers, and internal teams.
• Client & Stakeholder Communication: Provide clear, professional updates to clients and third parties, responding promptly to queries and helping to resolve issues as they arise.
• CRM & Documentation Management: Keep the CRM system up to date with all case activity, ensuring records are accurate, confidential, and well organised.
• Payments & Completion Checks: Process fees and documentation securely, and carry out completion checks to ensure all requirements are met before cases are closed.

Skills

Mortgage processes

CRM systems

Microsoft Office

Attention to detail

Communication

Tools

CRM software

Microsoft Office

Job description

Howden is seeking a Mortgage Administrator to support clients through the mortgage journey. Working with advisers, lenders and third parties, you will ensure applications are processed accurately from start to finish.

This role is well-suited to someone who enjoys fast-paced environments and values accuracy and teamwork. You should be well organized, able to manage multiple cases, and comfortable using CRM and Microsoft Office.