Client Services Manager

TN United Kingdom; Preston; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An award-winning Field Marketing agency is seeking a Client Services Manager to oversee client accounts and drive sales growth. This dynamic role involves managing a portfolio of clients, developing new business strategies, and building strong relationships to achieve revenue targets. The position offers the opportunity to work from home with weekly office visits, allowing for flexibility while maintaining a strong focus on client satisfaction and operational effectiveness. Ideal candidates will possess a solid background in B2B sales and a passion for delivering exceptional customer service.

Qualifications

• Minimum 3 years management experience in B2B sales sectors.
• Proven success in growing profitable sales.

Responsibilities

• Manage client portfolios, identifying and selling relevant services.
• Create and execute new business strategies to acquire clients.

Skills

Sales negotiation

Commercial acumen

Communication

Relationship building

Networking

Organization

Market insight

IT proficiency

Tools

Excel

PowerPoint

Word

Sage CRM

Job description

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Job Title: Client Services Manager – POS

Salary: £35-40k plus Car / Car Allowance

Location: UK Wide

Reference: J1354

Contact:

Telephone: [phone]

Categories: , , ,

***Please supply CV in Word rather than PDF and refer to Application notes at end of Job Description.

Client Profile:

An award-winning Field Marketing agency providing a full range of services for Retail Marketing requirements.

Home Based with weekly trips to the head office.

Focus sectors include Consumer Electronics, Telecoms, Entertainment, Gaming—selling audits, maintenance, and installation services.

Conditions of Role:

Attend client meetings across the UK, with potential overnight stays.

Full UK driving license.

Minimum 3 years management experience in head office relationships, dealing with events (promotions), and joint business planning in B2B sales sectors such as FMCG, Field Marketing, Merchandising, POP/POS, or other service industries.

Proven success in growing profitable sales.

Job Summary:

Manage a portfolio of clients daily, identifying and selling relevant services to meet their needs and objectives.

Create and execute new business strategies to acquire and retain clients.

Build and maintain excellent client relationships.

Achieve revenue and profit targets.

Key Accountabilities:

• Operational Effectiveness: Own client accounts, deliver services, generate new business, respond to tenders, maintain CRM data, communicate with clients and internal teams, and manage invoicing and debt.
• People & Performance: Develop client relationships, implement contact strategies, collaborate with internal departments, ensure high standards of communication, and represent the company professionally.
• Business & Operational Strategy: Develop annual business plans, forecast revenue, provide sector updates, and contribute to marketing campaigns.
• Behaviours: Drive results, deliver excellent customer service, communicate effectively, work collaboratively, and plan efficiently.
• Skills: Sales negotiation, commercial acumen, communication, relationship building, networking, organization, market insight, IT proficiency, especially in Excel, PowerPoint, Word, and Sage CRM.

Note: This position has been filled but remains posted for future similar vacancies. Interested candidates should email their CV as a Word document to the specified contact, with details tailored to their sector expertise.