Client Services Coordinator

ITAC Solutions; Birmingham; On-site; GBP 20,000 - 22,000; Part time

Benefits offered by this job

Collaborative office

Broad exposure to ops

Career development

International teamwork

Additional projects

Job summary

ITAC Solutions in Birmingham is seeking a Client Services Coordinator to join our client’s growing team in a fast-paced, collaborative environment. This role focuses on helping customers, solving problems, staying organized, and learning how business operations work behind the scenes.

You’ll respond to a high volume of customer emails, research questions, process orders and forms, track shipments, and coordinate with internal teams and international partners to resolve needs.

Qualifications

• Previous customer service, client support, administrative, retail, hospitality, sales support, or similar experience.
• Strong professional written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Self-motivated with a strong sense of urgency and follow-through.
• Comfortable working in a fast-paced environment, asking questions, learning new systems, and handling challenging situations professionally.

Responsibilities

• Respond to a high volume of customer emails and service inquiries with professionalism and urgency
• Research customer questions, shipment issues, and service concerns to determine the best solution
• Process orders, bills of lading, applications, forms, and other customer requests accurately
• Maintain accurate records of customer interactions and account information
• Track shipments and work through problems by researching multiple systems and sources
• Coordinate with internal teams and international partners to resolve customer needs
• Help identify opportunities to improve the customer experience and support additional operational projects

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Job description

Our client is seeking a Client Services Coordinator to join their growing Bessemer team in a fast-paced, collaborative environment. This is a great opportunity for someone who enjoys helping customers, solving problems, staying organized, and learning how business operations work behind the scenes. While logistics experience is helpful, the right person can learn the industry — what matters most is your communication, urgency, professionalism, and attention to detail.

Benefits & Extras:

• Small, collaborative office environment
• Exposure to customer service, operations, logistics, and sales
• Opportunity to build skills that can lead to future career opportunities
• Work closely with both local and international team members
• Opportunity to take on additional projects and responsibilities

Compensation: $20–$22/hour, Contract opportunity (3-4 months)

What You’ll Be Doing:

• Respond to a high volume of customer emails and service inquiries with professionalism and urgency
• Research customer questions, shipment issues, and service concerns to determine the best solution
• Process orders, bills of lading, applications, forms, and other customer requests accurately
• Maintain accurate records of customer interactions and account information
• Track shipments and work through problems by researching multiple systems and sources
• Coordinate with internal teams and international partners to resolve customer needs
• Help identify opportunities to improve the customer experience and support additional operational projects

What You’ll Need to be Considered:

• Previous customer service, client support, administrative, retail, hospitality, sales support, or similar experience
• Strong professional written and verbal communication skills
• Excellent attention to detail and organizational skills
• Self-motivated with a strong sense of urgency and follow-through
• Comfortable working in a fast-paced environment, asking questions, learning new systems, and handling challenging situations professionally