Technical Customer Support & Project Coordinator

Ultipro; Wales; On-site; GBP 24,000 - 32,000; Full time

Job summary

Ultipro is seeking a proactive Logistics & Admin Coordinator to manage email and MS Teams requests from contractors, distributors, and site management across the UK and overseas. You will triage enquiries, allocate tasks, and provide daily export shipping updates.

Responsibilities include reviewing CAD drawings, advising on product applications, managing POs, coordinating with the logistics team, and ensuring timely shipment documentation and compliance.

Qualifications

• Experience triaging internal and external inquiries by email and Teams.
• Ability to review CAD drawings and identify risks or missing information.
• Familiarity with ERP/OMS systems for project/document management.
• Knowledge of export documentation and compliance requirements.
• Strong communication skills and proactive issue resolution.

Responsibilities

• Monitor email/Teams for service requests from customers and escalate as needed.
• Provide daily shipping updates for export orders.
• Review purchase orders against quotes and specs for accuracy.
• Coordinate with logistics to schedule production and shipping milestones.
• Maintain project docs in ERP/OMS for audit and traceability.
• Assist with RMA processes and warranty communications.

Skills

MS Teams

CAD drawings

ERP/OMS

Export documentation

Customer service

Tools

MS Excel

Job description

Ultipro is seeking a proactive Logistics & Admin Coordinator to manage email and MS Teams requests from contractors, distributors, and site management across the UK and overseas. You will triage enquiries, allocate tasks, and provide daily export shipping updates.

Responsibilities include reviewing CAD drawings, advising on product applications, managing POs, coordinating with the logistics team, and ensuring timely shipment documentation and compliance.