Client Services Coordinator — End-to-End Ops & Trade Support

Alfred H. Knight Holdings Limited; Rotherham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight Holdings Limited in Rotherham seeks a Client Services Coordinator to join our Energy Services team. This brand-new role offers a chance to shape how we service clients and drive value across biomass, alternative fuels, and solid fuel sectors.

You will work with internal teams to ensure accurate sampling, analysis and reporting, while building strong client relationships. The ideal candidate demonstrates strong communication, organisational skills and a proactive problem-solving

Qualifications

• Proven experience building and maintaining strong client relationships.
• Detail-oriented with proactive mindset and 'right first time' delivery.
• Adaptable and able to thrive in a fast-paced environment.
• Excellent written and verbal communication across internal operational teams.
• Ability to communicate between stakeholders, departments and clients.
• Proficiency across IT and G-Suite, with aptitude for learning bespoke operational software.
• Willingness to travel within the UK.

Responsibilities

• Manage end-to-end client service journey from onboarding to reporting.
• Collaborate across Logistics, Prep, Laboratory and Quality teams.
• Resolve client queries and maintain service excellence.
• Develop and nurture client relationships and improve On-Time Delivery (OTD).
• Support end-to-end technical understanding of processes and reporting standards.

Skills

Client relationship management

Attention to detail

Communication skills

Time management

Problem solving

G-Suite/ IT skills

Education

Undergraduate degree or equivalent

Tools

G-Suite

In-house software

Job description

Alfred H Knight Holdings Limited in Rotherham seeks a Client Services Coordinator to join our Energy Services team. This brand-new role offers a chance to shape how we service clients and drive value across biomass, alternative fuels, and solid fuel sectors.

You will work with internal teams to ensure accurate sampling, analysis and reporting, while building strong client relationships. The ideal candidate demonstrates strong communication, organisational skills and a proactive problem-solving