Client Services Coordinator

AHK Group Ltd; Rotherham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight seeks a Client Services Coordinator in Rotherham to manage complex client relationships and coordinate cross‑functional teams. You will own end‑to‑end client service from initial contact through delivery of reports, ensuring accuracy and timeliness.

The role emphasizes collaboration across Logistics, Prep, Laboratory and Quality teams, proactive problem solving, and a strong client‑facing presence within a fast-paced, global‑trade environment.

Qualifications

• Proven experience building, nurturing, and maintaining strong client and external stakeholder relationships.
• Strong attention to detail, a proactive mindset, and a commitment to delivering work right first time.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across internal operational teams (Logistics, Prep, Laboratory, and Quality).
• Willingness and availability to travel within the UK.

Responsibilities

• Liaise between stakeholders, departments and clients to ensure a seamless service.
• Communicate between internal teams (Logistics, Prep, Laboratory, Quality) and clients to resolve queries.
• Maintain high standards of service excellence and timely responses to client needs.

Skills

Client relationship management

Attention to detail

Communication skills

Problem solving

Team collaboration

Education

Undergraduate degree

STEM or Business degree preferred

Tools

G-suite

Operational software

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Rotherham.

This is a brand-new, pivotal position within our site, offering a fantastic chance to make the role your own and drive exceptional service for our clients. As part of our Energy Services division, you will be joining a dynamic, supportive environment helping to facilitate global trade across biomass, alternative fuels, and solid fuel industries. We are looking for someone who can collaborate effectively, add genuine value for our clients, and take real ownership of their work. This role gives the opportunity to liaise between different specialised teams and to obtain a truly detailed understanding of our business.

To set you up for success, your comprehensive onboarding process will give you direct, hands-on exposure to every stage of our operational journey - from initial sampling and prep through to laboratory analysis and final reporting. This complete end-to-end view will empower you to communicate with clients confidently, resolve queries, and maintain service excellence every single day.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Proven experience building, nurturing, and maintaining strong client and external stakeholder relationships.
• Strong attention to detail, a proactive mindset, and a commitment to delivering work right first time.
• High level of adaptability and composure, with the ability to solve problems and thrive in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across internal operational teams (Logistics, Prep, Laboratory, and Quality).
• Ability and confidence to communicate effectively between stakeholders, departments and clients.
• Initiative to use multiple information sources to solve problems effectively.
• Proficiency across IT and G-suite, with an aptitude for learning bespoke operational software.
• Adaptable and confident with supporting through process changes.

Required Competencies

• Outstanding time management and organisational skills under minimal supervision.
• Willingness to gain an end-to-end technical understanding of operational processes, test methods, and reporting standards.
• Curious about the bigger picture - asking "why" and able to connect the dots to ensure a seamless service to our clients.
• Detail oriented and able to spot inconsistencies quickly.

Required Work Experience

• Experience with in a B2B Client facing role
• Background in a commercial, technical, or fast-paced operational environment would be advantageous.
• Proven track record of managing daily timelines and tracking On-Time Delivery (OTD) targets.
• Invoicing (outbound) experience is beneficial, but not required as full training will be given.

Required Qualifications

• Undergraduate degree or equivalent professional qualification and experience (a STEM or Business degree is preferable, but practical commercial/technical experience is highly valued).
• Willingness and availability to travel within the UK.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.