Client Services & Lab Operations Coordinator

Alfred H Knight; Dundonald; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight in Dundonald, UK, seeks a Client Services Coordinator to organise and manage solid fuel laboratory appointments, ensuring professional service. You will report results promptly, liaise with stakeholders, and seek ways to standardise and streamline service levels to exceed client expectations.

The role requires strong communication, relationship-building, and a proactive mindset, with a detail‑oriented, under-pressure work approach within a team-focused environment.

Qualifications

• Strong communication skills and adaptable to culture.
• Ability to create and maintain relationships.
• Pro‑active mindset and ability to think ahead.
• Strive for perfection with keen eye for detail.
• Must work well under pressure.
• Team player who supports colleagues and business needs.
• IT knowledge and data entry experience advantageous.

Responsibilities

• Organise and manage solid fuel laboratory appointments for clients.
• Ensure timely, accurate reporting of results and operations.
• Liaise with stakeholders to meet client expectations.
• Identify methods to standardise, streamline and improve service levels.

Skills

Strong communication skills

Relationship building

Proactive mindset

Attention to detail

Under pressure performance

Team player

IT knowledge & data entry

Education

Undergraduate degree or equivalent

Job description

Alfred H Knight in Dundonald, UK, seeks a Client Services Coordinator to organise and manage solid fuel laboratory appointments, ensuring professional service. You will report results promptly, liaise with stakeholders, and seek ways to standardise and streamline service levels to exceed client expectations.

The role requires strong communication, relationship-building, and a proactive mindset, with a detail‑oriented, under-pressure work approach within a team-focused environment.