Client Services Coordinator

Alfred H Knight; Dundonald; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight in Dundonald, UK, seeks a Client Services Coordinator to organise and manage solid fuel laboratory appointments, ensuring professional service. You will report results promptly, liaise with stakeholders, and seek ways to standardise and streamline service levels to exceed client expectations.

The role requires strong communication, relationship-building, and a proactive mindset, with a detail‑oriented, under-pressure work approach within a team-focused environment.

Qualifications

• Strong communication skills and adaptable to culture.
• Ability to create and maintain relationships.
• Pro‑active mindset and ability to think ahead.
• Strive for perfection with keen eye for detail.
• Must work well under pressure.
• Team player who supports colleagues and business needs.
• IT knowledge and data entry experience advantageous.

Responsibilities

• Organise and manage solid fuel laboratory appointments for clients.
• Ensure timely, accurate reporting of results and operations.
• Liaise with stakeholders to meet client expectations.
• Identify methods to standardise, streamline and improve service levels.

Skills

Strong communication skills

Relationship building

Proactive mindset

Attention to detail

Under pressure performance

Team player

IT knowledge & data entry

Education

Undergraduate degree or equivalent

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Dundonald, UK.

In this client-facing role, your primary responsibility will be to organise and manage AHKES solid fuel laboratory related appointments while ensuring a professional level of service is consistently maintained and exceeded. You will also be responsible for meeting client expectations through the accurate and timely reporting of results and operations and liaising closely with relevant stakeholders. Beyond the day-to-day coordination, you will actively identify methods to standardise. streamline and improve our service levels.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

REQUIRED COMPETENCIES

• Strong communication skills and adaptable to the situation/ culture
• Ability to create and maintain relationships
• Pro‑active mindset and ability to ‘think ahead”
• Strive for perfection and keen eye for detail
• Must work well under pressure
• Team player who will support colleagues, management and the business needs.
• IT knowledge and data entry experience would be advantageous

Required Work Experience

• Experience in day to day fast paced operational environment
• Experience in a commercial technical environment and knowledge of procedures/processes is preferred

Required Qualifications

• Undergraduate degree or equivalent professional certification and experience

Travel

• Travel as required both domestically and internationally

BENEFITS

• We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.