Client Services Coordinator

Alfred H Knight; Rotherham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight in Rotherham is looking for a Client Services Coordinator to join our Energy Services team. You will help to drive exceptional service for clients, liaise between Logistics, Prep, Laboratory and Quality teams, and own communications across the end-to-end process.

Onboarding will give you hands-on exposure from initial sampling and prep through to final reporting, enabling you to understand our operations and deliver accurate, timely updates to clients every day.

Qualifications

• Proven ability to build and maintain client and stakeholder relationships.
• Excellent attention to detail and proactive problem solving.
• Strong communication across internal teams (Logistics, Prep, Lab, Quality).
• Ability to adapt to fast-paced operational environments.
• Proficiency with IT and G-suite; quick learner of bespoke software.

Responsibilities

• Manage day-to-day client communications and expectations.
• Coordinate across Logistics, Prep, Laboratory and Quality teams.
• Ensure accurate data, reporting and timely updates to clients.
• Assist in end-to-end process understanding from sampling to reporting.

Skills

Client relationship management

Attention to detail

Effective communication

Problem solving

Time management

Team collaboration

Education

Undergraduate degree (STEM or Business preferred)

Tools

G-suite

Bespoke operational software

Job description

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Rotherham.

This is a brand-new, pivotal position within our site, offering a fantastic chance to make the role your own and drive exceptional service for our clients. As part of our Energy Services division, you will be joining a dynamic, supportive environment helping to facilitate global trade across biomass, alternative fuels, and solid fuel industries. We are looking for someone who can collaborate effectively, add genuine value for our clients, and take real ownership of their work. This role gives the opportunity to liaise between different specialised teams and to obtain a truly detailed understanding of our business.

To set you up for success, your comprehensive onboarding process will give you direct, hands-on exposure to every stage of our operational journey - from initial sampling and prep through to laboratory analysis and final reporting. This complete end-to-end view will empower you to communicate with clients confidently, resolve queries, and maintain service excellence every single day.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

• Proven experience building, nurturing, and maintaining strong client and external stakeholder relationships.
• Strong attention to detail, a proactive mindset, and a commitment to delivering work right first time.
• High level of adaptability and composure, with the ability to solve problems and thrive in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across internal operational teams (Logistics, Prep, Laboratory, and Quality).
• Ability and confidence to communicate effectively between stakeholders, departments and clients.
• Initiative to use multiple information sources to solve problems effectively.
• Proficiency across IT and G-suite, with an aptitude for learning bespoke operational software.
• Adaptable and confident with supporting through process changes.
• Outstanding time management and organisational skills under minimal supervision.
• Willingness to gain an end-to-end technical understanding of operational processes, test methods, and reporting standards.
• Curious about the bigger picture - asking 'why' and able to connect the dots to ensure a seamless service to our clients.
• Detail oriented and able to spot inconsistencies quickly.

Required Work Experience

• Experience with in a B2B Client facing role
• Background in a commercial, technical, or fast-paced operational environment would be advantageous.
• Proven track record of managing daily timelines and tracking On-Time Delivery (OTD) targets.
• Invoicing (outbound) experience is beneficial, but not required as full training will be given.

Required Qualifications

• Undergraduate degree or equivalent professional qualification and experience (a STEM or Business degree is preferable, but practical commercial/technical experience is highly valued).
• Willingness and availability to travel within the UK.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.