Client Care Assistant

Medivet & Partners; Horsham; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hollyd

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and 서비스를

Job summary

Medivet & Partners seeks a Client Care Assistant (CCA) to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

You will be supported by a comprehensive benefits package and a friendly team in a busy veterinary practice. The role involves reception duties, diary management, triage of emergency appointments, and coordinating online bookings and prescriptions.

Qualifications

• Excellent client-facing communication and reception skills.
• Good numeracy with ability to use online booking systems.
• Experience in veterinary reception is desirable.

Responsibilities

• Carry out reception duties, greet clients and update records.
• Triage emergencies and contact clients as needed.
• Manage the diary and optimise appointment availability.
• Answer client calls and manage messages, including online bookings.
• Process repeat prescription requests and work with the team.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Veterinary receptionist experience

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team