Client Care Assistant

Medivet; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks' annual leave plus Bank Hollid

Extra 'Day for You', a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for client calls and visits in the UK. You will deliver exceptional client-facing care, support clients, patients, and colleagues, and help maintain smooth front-desk operations.

The role focuses on friendly, efficient reception duties, accurate record-keeping, and a calm, professional presence in a busy veterinary setting. Previous reception experience in a veterinary practice is desirable, and you will be part of a

Qualifications

• Good numeracy skills and experience using online appointment booking systems.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to optimise appointment availability by team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Customer service

Numeracy

Teamwork

Calm under pressure

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team