Client Services Coordinator

Smart10 Ltd, Trading as SMT Recruitment; Stevenage; On-site; GBP 24,000 - 32,000; Full time

Job summary

Smart10 Ltd, trading as SMT Recruitment, is seeking a Client Services Coordinator in Stevenage to deliver a welcoming client experience and handle enquiries, while supporting the Centre Manager with day-to-day operations.

The role blends customer service, sales, administration and centre operations, with emphasis on managing enquiries, arranging viewings, invoicing and CRM records, and maintaining a professional environment.

Qualifications

• The ideal candidate will have experience in customer service, administration, sales or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• A proactive and commercially minded approach.
• Confidence using Microsoft Office and CRM systems.
• The ability to work independently and use initiative.

Responsibilities

• Welcome clients and visitors and provide excellent customer service
• Manage incoming enquiries, follow up leads and arrange viewings
• Support the sales process and identify opportunities to generate revenue
• Maintain accurate client and CRM records
• Manage meeting room bookings and assist with invoicing and billing
• Support reception, administration and general centre operations
• Assist with client move ins, move outs and access requirementsProvide cover for the Centre Manager when required

Skills

Customer service

Administration

Sales

Communication

Organisational skills

Microsoft Office

CRM systems

Independence

Professional demeanor

Tools

CRM software

Job description

Client Services Coordinator

Location: Stevenage

Salary: £28,000

We are looking for a Client Services Coordinator to join a leading flexible workspace provider in Steveange.

This is a varied role combining customer service, sales, administration and centre operations. You will be responsible for creating a welcoming experience for clients and visitors, managing enquiries and supporting the Centre Manager with the day to day running of the centre.

Key Responsibilities

• Welcome clients and visitors and provide excellent customer service
• Manage incoming enquiries, follow up leads and arrange viewings
• Support the sales process and identify opportunities to generate revenue
• Maintain accurate client and CRM records
• Manage meeting room bookings and assist with invoicing and billing
• Support reception, administration and general centre operations
• Assist with client move ins, move outs and access requirementsProvide cover for the Centre Manager when required

About You

The ideal candidate will have:

• Experience in customer service, administration, sales or a similar role
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• A proactive and commercially minded approach
• Confidence using Microsoft Office and CRM systems
• The ability to work independently and use initiative
• A professional and friendly approach

Experience within flexible workspaces, serviced offices, coworking, hospitality or property would be advantageous but is not essential.