Centre Coordinator

Workspace Group; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Workspace Group is seeking a Centre Coordinator to be the friendly first point of contact for visitors and tenants. You will deliver a warm, efficient reception, handle inquiries, and coordinate room bookings with strong administrative support.

We value a sociable, self-starting team player who can build relationships across the building, manage events, and liaise with customers to ensure outstanding service every day on site.

Qualifications

• Experience in a strong customer-facing environment.
• Proven experience in customer care and resolving complaints.
• Excellent verbal and written communication skills.
• Strong MS Office skills and familiarity with basic IT packages.

Responsibilities

• Deliver warm, welcoming reception for customers, callers and visitors.
• Act as Fire Marshall and coordinate fire evacuations when required.
• Liaise with customers to strengthen relationships and understand their business.
• Handle day-to-day customer needs and complaints quickly and effectively.
• Plan and organise customer events and prepare meeting rooms.

Skills

Excellent communication

Customer care experience

Team player

Reception or front desk experience

Tools

MS Office

Basic IT packages

Job description

The Vacancy

We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Some Of Your Responsibilities Will Include

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

You’ll Also Need To Have

• Experience of working in a strong customer facing environment
• Proven experience in customer care and ability to resolve customer complaints
• Strong MS Office skills along with knowledge of other basic IT packages
• Excellent communication skills, both verbal and written

This role requires you to be on site 5 days a week.

The Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.

Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.

Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.