Client Services Consultant

Kinleigh Limited.; Wimbledon; Remote; GBP 25,000 - 35,000; Full time

Job summary

KFH in Wimbledon is seeking a Client Services Consultant to join our Client Services team. You will review past valuations, qualify potential clients, and book valuation appointments across our branch network, working closely with Branch Directors to grow our London market share.

We value a proven track record in telephone sales, strong communication, and ability to hit KPIs in a fast-paced estate agency environment.

Qualifications

• Experience in a telephone sales role within estate agency or similar industry.
• Strong rapport-building and qualification skills.
• Excellent verbal and written communication.
• Resilience, professionalism and a positive attitude.
• Strong commercial focus and ability to meet KPIs.

Responsibilities

• Reviewing past valuations and withdrawn stock databases.
• Qualifying potential clients and scheduling valuation appointments.
• Recording activity on database software.
• Delivering high standards of customer service.
• Initiating contact with past buyers and following up on commitments.

Skills

Telephone sales

Customer service

Strong communication

Tools

Database software

Job description

At KFH we are looking for a Client Services Consultant to join our Client Services team in Wimbledon.

Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

Using our databases you'll review past valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London. Working closely with our Branch Directors you will be integral in growing our market share in Sales and Lettings.

Key tasks will involve:

• Reviewing past valuations and withdrawn stock databases
• Qualifying potential clients and scheduling valuation appointments
• Recording activity on database software
• Delivering high standards of customer service
• Initiating contact with past buyers and following up on commitments

What can you bring to the role?

• A track record of success in a telephone sales role in estate agency or a similar industry
• Strong rapport-building and qualification skills
• Excellent verbal and written communication
• Resilience, professionalism, and a positive attitude
• Strong commercial focus and ability to meet KPIs

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.