Senior Relationship Manager

Kinleigh Limited.; Greater London; Remote; GBP 45,000 - 75,000; Full time

Job summary

KFH in Wimbledon is seeking a Senior Relationship Manager to oversee Lettings Management, ensuring properties meet all legal and contractual obligations while delivering excellent customer service.

You will support Team Leaders, embed consistent practices across the department, manage first level complaints, property performance reports, safety inspections and contractor appointments. A focus on client care and compliance is essential.

Qualifications

• Proven track record in residential property management.
• Experience managing third-party contractors and resolving complaints.
• Strong communication skills, both written and verbal.

Responsibilities

• Handle first level complaints and resolve without escalation.
• Manage property performance and reporting to line manager.
• Oversee safety inspections, maintenance requests and contractor appointments.
• Conduct property visits and ensure contractual obligations are met.
• Manage deposit returns, insurance claims and legal compliance.
• Collaborate across departments to deliver excellent customer service.

Skills

Residential property management

Customer service

Contractor management

CRM systems

Education

ARLA qualification (desirable)

Tools

CRM systems

Job description

At KFH we are looking for a Senior Relationship Manager to join our Lettings Management team in Wimbledon.

Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services.

We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.

Key tasks will involve:

• Handling first level complaints and resolving them without escalation.
• Managing property performance and reporting to your line manager.
• Overseeing safety inspections, maintenance requests, and contractor appointments.
• Conducting property visits and ensuring contractual obligations are met.
• Managing deposit returns, insurance claims, and legal compliance.
• Supporting colleagues and collaborating across departments to deliver excellent customer service.

What can you bring to the role?

• A proven track record in residential property management.
• Experience managing third-party contractors and resolving complaints.
• Strong communication skills, both written and verbal.
• IT literacy and familiarity with CRM systems.
• A client-focused mindset and a commitment to excellent service.
• ARLA qualification is desirable but not essential.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.