Client Services Administrator

Fleet Alliance; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading fleet management provider located in Glasgow is seeking a dedicated individual to manage customer service calls effectively. Responsibilities include handling various customer queries, providing administrative support, and covering reception duties. Ideal candidates will possess excellent communication skills, a strong problem-solving ability, and proficiency in Microsoft Office. This role offers a supportive and dynamic work environment, recognized as a Great Place to Work.

Benefits

35 days holiday plus more

Annual Birthday Voucher

Flexible benefits options

Wellbeing events

Responsibilities

• Manage telephone calls and relay messages accurately.
• Handle customer requests and queries effectively.
• Provide additional administrative support as needed.
• Cover reception duties during periods of absence.
• Contact drivers to ensure satisfaction with their vehicle.

Skills

Excellent written and verbal communication skills

Ability to problem-solve

Customer service skills

Attention to detail

Organizational skills

Complaints handling experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About Fleet Alliance

As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market‑leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud‑based fleet management suite e‑Fleet and our award‑winning smartphone app e‑Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award‑winning customer service. We're also really nice people!

The Role

To provide excellent customer service and manage all calls to the business, both supporting customers and directing them to the correct team. Working alongside the Reception Team, providing support to the Operations Team and the wider business.

What will I be doing

• Promptly and professionally managing all telephone calls and relaying messages accurately
• Effectively managing customers’ time expectations on requests and queries
• Delivering strong customer service to customers, ensuring any issues are dealt with effectively
• Managing multiple mailboxes
• Making sure notes on order enquiries are documented using the Concilium system
• Dealing with day‑to‑day enquiries from drivers over phone and email
• Providing additional administrative support where needed, including liaising with dealers to obtain delivery paperwork, managing fines, fuel cards & ad hoc paperwork.
• Covering reception duties during periods of absence
• Completing daily reception checklist
• Maintaining the presentation of a professional office
• Preparing and processing outgoing mail
• Contacting drivers to ensure they are happy with their newly delivered vehicle
• Key holder and required to open the office every second Friday

What will I need to succeed

• Excellent written and verbal communication skills
• Ability to problem‑solve
• A good understanding of delivering excellent customer service
• Proficient in using Microsoft packages, particularly Excel, Word and Outlook
• Attention to detail is essential
• Able to demonstrate a strong knowledge of customer needs, empathising with a customer’s situation and being willing to go above and beyond
• Complaints handling experience
• Excellent organisational and planning skills

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow – a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 14 consecutive years. We are also listed in the top 100 Best Workplaces for Women & recognised as a Best Workplace in Financial Services Great Place to Work Sector Category.

Benefits

• 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
• Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
• Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance

If you’re attracted to working our distinctive, fun and flexible culture, then joining Fleet Alliance might be the right move for you.

To learn more about Fleet Alliance being a Great Place to Work visit:

Careers at Fleet Alliance - Fleet Alliance

Working at Fleet Alliance Limited | Great Place To Work® UK

Click here to see how we use and protect applicant and employee data https://www.fleetalliance.co.uk/employee-data-policy