Client Services Administrator

Adaptable Recruitment Limited; Skelmersdale; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

26 days holidays plus bank holidays

Job summary

Adaptable Recruitment Limited is supporting a well established organisation to recruit a Client Services Administrator in Skelmersdale. You will manage job records in Monarch ERP, maintain customer data and ensure tasks meet service levels.

The role covers stock and system management, documentation, customer support and cross-team collaboration with Production, Planning, Quality, IT and Logistics. Strong Excel and ERP experience is preferred for this position.

Qualifications

• Previous experience in an administrative, account support or customer services role.
• High level of attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple tasks.
• Confident IT user with the ability to learn new systems and processes quickly.
• Clear, professional communication skills.
• Experience using ERP systems (Monarch experience advantageous but not essential).
• Exposure to a manufacturing, production or print environment.
• Experience working within service level or deadline-driven environments.

Responsibilities

• Set up and manage job records within the ERP system (Monarch)
• Maintain accurate and up-to-date job and customer information throughout the job lifecycle
• Ensure all administrative tasks are completed in line with agreed service levels
• Create and maintain new stock codes and related data within Monarch
• Monitor and update system information to support production and fulfilment processes
• Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
• Update documentation as customer requirements or operational processes change
• Act as a key point of contact for customers, providing job updates and responding to enquiries
• Support a positive customer experience through clear, professional communication
• Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
• Assist with issue resolution and support continuous improvement across processes
• Maintain SLA tracking and operational reporting using Excel
• Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
• Microsoft Excel: Confident with formulas, formatting and data management
• Microsoft Outlook: Effective email and diary management
• Adobe Acrobat: Updating and managing PDF documents with data fields

Skills

Administrative experience

Attention to detail

Organisational skills

IT literacy

Clear communication

Tools

Monarch ERP

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

Salary: GBP26500 - GBP26500 per annum

At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary:Up to £26,500DOE
Location:Skelmersdale
Working Pattern:Permanent - Full time
Benefits:26 days holidays plus bank holidays
Main Responsibilities to Include:

Client & Job Administration

• Set up and manage job records within the ERP system (Monarch)
• Maintain accurate and up-to-date job and customer information throughout the job lifecycle
• Ensure all administrative tasks are completed in line with agreed service levels

Stock & System Management

• Create and maintain new stock codes and related data within Monarch
• Monitor and update system information to support production and fulfilment processes

Documentation & Work Instructions

• Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
• Update documentation as customer requirements or operational processes change

Customer Support

• Act as a key point of contact for customers, providing job updates and responding to enquiries
• Support a positive customer experience through clear, professional communication

Internal Collaboration

• Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
• Assist with issue resolution and support continuous improvement across processes

Reporting & Administration

• Maintain SLA tracking and operational reporting using Excel
• Handle incoming calls, direct enquiries to the relevant teams and accurately record messages

Systems & Software

• Microsoft Excel:Confident with formulas, formatting and data management
• Microsoft Outlook:Effective email and diary management
• Adobe Acrobat:Updating and managing PDF documents with data fields

Skills & Experience

• Previous experience in an administrative, account support or customer services role
• High level of attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple tasks
• Confident IT user with the ability to learn new systems and processes quickly
• Clear, professional communication skills
• Experience using ERP systems (Monarch experience advantageous but not essential)
• Exposure to a manufacturing, production or print environment
• Experience working within service level or deadline-driven environments

The Ideal Candidate:

• Proactive and positive with a strong sense of ownership
• Comfortable working with detailed, process-driven tasks
• Reliable team player who collaborates effectively with others
• Committed to delivering high-quality work and continuous improvement