Member Experience & Front Desk Administrator

Nuffield Health

West End

On-site

GBP 28,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Goldman Sachs (London) is seeking a Client Services Administrator to greet members and ensure smooth reception operations across trading hours. The role focuses on outstanding customer service, accurate data handling, and supporting the multidisciplinary team within the London Corporate Club.

The position offers permanent, full-time work, 40 hours per week, with shifts from early morning to evening, including weekends.

Qualifications

Be an excellent communicator with the ability to adapt appropriately to both situation and client.
Have experience delivering and ensuring an excellent member engagement experience.
Have the ability to grasp new concepts and processes and apply them efficiently.
Be a proactive and self-motivated team member.
Take ownership and pride in the reception area and subsequent duties.
Be able to prioritise a busy workload.

Responsibilities

Be responsible for upholding service standards and front desk management.
Provide support and general assistance to other areas within the multidisciplinary team and ensure data is entered, maintained and presented accurately on the membership system and trackers.
Ensure the member journey is a positive one by providing a high level of customer service.
Ensure all member details are processed quickly and in accordance to GDPR.
Management of the Fitness Centre inbox.