Client Services Account Administrator

Culina Group Limited; Corby; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension 5%/3%

Life Assurance x2

Employee Wellness

Eye Care Vouchers

Rewards & Recognition

Retail Discounts

Job summary

Culina Group Limited in Corby is seeking an Account Administrator on a fixed-term basis for 12-14 months. You will join the Client Service team and provide accurate administrative support to deliver excellent service to our clients.

Working hours are Monday to Friday, 8am to 4pm, with a salary of £26,409 per annum. The role involves handling client queries, reporting, stock-related queries, and assisting the Merchandisers and Account Executive to maintain high service levels.

Qualifications

• Previous administrative experience is desirable.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative and prioritise work to meet deadlines.
• IT literate with knowledge of MS Office.
• Customer service focus.

Responsibilities

• Manage client queries and log issues with site.
• Create and circulate reports for Returns and E.fulfilment.
• Manage client inbox and respond professionally and timely.
• Assist Merchandisers and key contacts with stock, CMO, replenishment, and related queries.
• Process corrections on orders and issue re-work instructions.
• Manage back orders and intraday communications.
• Support wholesale despatches and labeling guidance.
• Provide annual leave cover for the Account Executive and admin colleagues.

Skills

Administrative experience

Verbal communication

Written communication

Attention to detail

Initiative

Time management

Customer service

Tools

MS Office

Job description

Culina Group Limited in Corby is seeking an Account Administrator on a fixed-term basis for 12-14 months. You will join the Client Service team and provide accurate administrative support to deliver excellent service to our clients.

Working hours are Monday to Friday, 8am to 4pm, with a salary of £26,409 per annum. The role involves handling client queries, reporting, stock-related queries, and assisting the Merchandisers and Account Executive to maintain high service levels.